Descentralizando TI com a adoção de End-User Development: dois estudos de caso
Palavras-chave:
End-user development, Governança de TI, TI Sombra, Transformação Digital, Estudo de casoResumo
Contexto: A transformação digital está mudando a indústria e a maneira como usamos a tecnologia da informação (TI). A maior parte dos programas já são escritos por usuários finais com conhecimento do negócio que precisam cumprir objetivos com o uso da TI, embora a governança estabelecida nem sempre seja adequada. A compreensão de como organizar a descentralização da função de TI para usuários finais, de modo a preparar a organização para os desafios e oportunidades do século 21, torna-se chave. Objetivo: Este trabalho tem como objetivo investigar, sob uma ótica socio-técnica, como organizações descentralizam a TI por meio de End-User Development (EUD). Método: Foram conduzidos dois estudos de caso em organizações que buscam a descentralização por EUD há pelo menos 3 anos. Foi descrito um framework conceitual para análise dos casos. Resultados: A maturidade prévia em governança da TI foi fator importante na capacidade de descentralização através de EUD, embora ambos casos não tenham atingido alto grau de descentralização. A TI sombra permaneceu em ambos os casos. Ambas organizações não demonstraram buscar inovação com as iniciativas de descentralização, embora esta seja uma visão fundamental da função de TI no século 21.Downloads
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