SANTOS, H. R. M.; VALENÇA, G. A.; ALVES, C. F. Strategies for Managing Critical Success Factors of BPM Initiatives in Brazilian Public Organizations: A Qualitative Empirical Study. Histórico da iSys - Brazilian Journal of Information Systems (SERVIDOR ANTIGO - UNIRIO), [S. l.], v. 8, n. 1, p. 42–64, 2015. Disponível em: https://seer.unirio.br/isys/article/view/4343. Acesso em: 7 dez. 2025.