Santos, H. R. M., Valença, G. A. e Alves, C. F. (2015) “Strategies for Managing Critical Success Factors of BPM Initiatives in Brazilian Public Organizations: A Qualitative Empirical Study”, iSys - Brazilian Journal of Information Systems, 8(1), p. 42–64. Disponível em: https://seer.unirio.br/isys/article/view/4343 (Acessado: 21novembro2024).