Santos, Hígor Ricardo Monteiro, George Augusto Valença, y Carina Frota Alves. «Strategies for Managing Critical Success Factors of BPM Initiatives in Brazilian Public Organizations: A Qualitative Empirical Study». iSys - Brazilian Journal of Information Systems 8, no. 1 (julio 15, 2015): 42–64. Accedido julio 22, 2024. https://seer.unirio.br/isys/article/view/4343.