TRINKENREICH, B.; SANTOS, G.; BARCELLOS, M. P. A Method To Select Goals, Indicators and Strategies for IT Services. RelaTe-DIA, [S. l.], v. 10, n. 1, 2017. Disponível em: https://seer.unirio.br/monografiasppgi/article/view/6509. Acesso em: 4 jul. 2024.