Trinkenreich, Bianca, Gleison Santos, e Monalessa Perini Barcellos. “A Method To Select Goals, Indicators and Strategies for IT Services”. RelaTe-DIA 10, no. 1 (maio 29, 2017). Acessado julho 4, 2024. https://seer.unirio.br/monografiasppgi/article/view/6509.