SINIS-LA Templates and Support Documents

Method for IT Alignment Considering Service Level Management

Abstract

To survive, foster growth, and achieve business goals, organizations are required to keep aligned a wide variety of goals and strategies. Alignment activities help all parts of the organization to move in the same direction. In addition to ensuring the alignment of their strategies and indicators with business objectives, organizations that provide IT services need to maintain the quality of the provision of IT services according to Service Level Agreements (SLA). The SINIS-LA method is an extension of SINIS (and, consequently, of GQM + Strategies), which focuses on selective IT service indicators and IT alignment of the organization.  The objective of this technical report is to present SINIS-LA templates and auxiliary documents to support the activities of elicitation, alignment, and monitoring goals, indicators, and strategies focusing on IT services SLA.