Aspects that interfere in the patient experience in the hospital: scoping review
DOI:
https://doi.org/10.9789/2175-5361.rpcfo.v18.14365Keywords:
Patient participation, Quality of Health Care, Surveys and Questionnaires, Hospitalization, AdultAbstract
Abstract: objective: To identify and map the variables that influence the patient experience in a hospital setting. Method: This is a scoping review of the patient experience in hospitals, aiming to map key concepts, synthesize evidence, and identify gaps in the literature. Searches included keywords in titles and abstracts across five databases, between 2018 and 2024, in English, Portuguese, and Spanish, targeting an adult audience. Results: A total of 1,906 studies were found; after removing duplicates, 1,538 articles remained. After analyzing titles and abstracts, 42 were selected, and 14 articles subsequently met the inclusion criteria. All addressed multifactorial variables that impact the patient experience. Conclusion: The study demonstrated that a satisfactory patient experience is associated with the performance of the nursing and medical teams, with emphasis on technical competence, effective communication, personalized care, and active listening.
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